Appointments:

We make every effort to remain on schedule. We believe that respect between patient and practitioner includes respect for each other’s time. If you are late, your remaining time may not be sufficient for a full treatment, so treatment will be tailored to fit within the time available or you have the option to reschedule. Occasionally, there are situations that arise that cause us to run over. If we are late, it will not effect the length of your treatment. If you have constraints, please let us know.

Cancellation/Late Arrival Policy

Your appointment time is reserved solely for you, consequently, a 24-hour cancellation policy applies to your appointment. You may email, text, or leave us a message on our voicemail system at any time of the day to cancel your appointment. If you are unable to cancel your appointment 24-hours in advance, a cancellation charge for the full treatment fee will apply. (If you must cancel due to sickness or an emergency, please explain to the clinic). Please do your best to arrive on time for your appointment. If you find that you are running late, please contact the clinic to let your practitioner know and we will do our best to accommodate you, depending on schedule availability.

Payment:

Payment is expected at the time of your visit unless other arrangements have been made in advance. We accept cash, checks, credit cards, and FSA flexible spending account cards. There will be a $20 fee for each returned check.

Insurance

We are not currently in-network with any insurance providers and are unable to bill them directly for acupuncture services covered under certain plans. Please check with your health insurance company for information regarding acupuncture coverage under your plan. We will provide you with a superbill you can submit for reimbursement from FSA accounts or insurance plans that cover treatment from out-of-network providers.